Vacancy
IT Helpdesk / Desktop Support Specialist
About the role
Wonder Work LLC is hiring an on-site Helpdesk specialist for our Tbilisi office. You are the first point of contact for staff using Windows desktops and Microsoft 365: imaging and handing over PCs, monitors and peripherals; fixing login, printer, Wi-Fi and account issues; logging every request; escalating security and permission issues immediately.
Responsibilities
- Receive, document and close user tickets the same day when possible
- Install, image and deliver Windows 10/11 desktops; connect monitors, docking, keyboards, mice
- Support Microsoft 365: Outlook, Teams, OneDrive, MFA / Entra sign-in
- Basic LAN: DHCP/IP, cabling, Wi-Fi client issues; escalate switching/firewall to Network
- Coordinate asset tags with IT Assets; Helpdesk may view the asset register, not edit records
- Escalate information-security, unknown issues and permission changes immediately
- Support a smaller number of macOS devices at a basic level
Requirements
- Based in Tbilisi and able to work on-site during office hours
- Georgian fluent; English sufficient for IT tickets and vendor chat
- Hands-on Windows desktop hardware and OS
- Microsoft 365 end-user support
- Clear written notes (what was done, what remains)
Nice to have
- Intune / Autopilot or similar MDM
- CompTIA A+, MD-102, or equivalent
- Printers, BitLocker recovery, Azure VPN client
- Prior office IT in Georgia
Compensation, probation and a labor contract under Georgian law are discussed at interview.
How to apply: email your CV (KA or EN) to info@wonderwork.ge with subject Helpdesk — [Your Name].